Return & Refunds
At Kevin Kayak, we strive to provide high-quality outdoor and travel products. If you receive a damaged or incorrect item, we offer a return and refund policy under the conditions outlined below.
1. Eligibility for Returns
We accept returns only under the following conditions:
The item received is damaged, defective, or incorrect.
The return request is made within 7 days of receiving the product.
The product is unused, in its original packaging, and includes all accessories.
2. Non-Returnable Items
We do not accept returns for:
Change of mind or personal preference.
Used, washed, or altered products.
Products without original packaging or missing accessories.
3. Return Process
To initiate a return, follow these steps:
Email us at [email protected] within 7 days of delivery.
Provide your order details and clear photos of the damaged or incorrect item.
Once approved, we will provide return instructions.
The item must be shipped back to us within 5 days after return approval.
4. Refund Policy
Refunds are only issued if the return is approved after inspection.
Refunds will be processed within 7-10 business days after receiving the returned item.
5. Exchange Policy
If a replacement item is available, we will exchange the defective/incorrect product.
If an exchange is not possible, a refund will be issued.
6. Contact Us
For any return or refund inquiries, contact us at:
📧 Email: [email protected]
